Refund policy

Last updated: October 9, 2026. This policy applies to shopping at bushbalmqvx.shop, operated under the store name bushbalmqvx.

30-day returns and exchanges

You may request a return or exchange within 30 days after delivery, including when you change your mind. Eligible items must be unused, in their original condition and original packaging. Keep your order number or proof of purchase. This store policy is additional to any rights you have under applicable Canadian consumer law; it does not reduce remedies for faulty or misdescribed goods.

How to request a return

Contact support@bushbalmqvx.shop with your order number, the item and whether you would like a return or exchange. We will review the request and provide instructions before you send anything. Do not send products to our contact address without approval: the correct return destination will be included in your instructions. For an exchange, tell us the replacement you would like so we can check availability and explain any price difference before proceeding.

Free eligible returns

We pay the return shipping cost for approved, eligible returns and exchanges and provide a prepaid return label or an equivalent free return arrangement. There is no restocking fee. Follow the approved packing and shipping instructions and retain any tracking receipt so we can help if a parcel is delayed.

Refunds and payment timing

After we receive and inspect your return, we will let you know the outcome. Approved refunds are processed within 10 business days after receipt and review, to the original payment method. Your bank or payment provider may need additional time to display the credit. If the refund is still missing after processing and the provider’s posting time, contact us with your order information. Do not send complete card details.

Damaged, faulty, missing or incorrect items

Inspect your delivery and contact us promptly if an item is damaged, defective, missing, incorrect or does not match its description. Include your order number, an explanation and photos of the product and packaging when available. We will assess the issue and arrange an appropriate remedy, such as a replacement, return or refund, without limiting your mandatory consumer rights. Do not continue using a damaged electrical grooming tool.

Personal care products and eligibility

Our catalog includes skincare and grooming products. Keep products unused and their original packaging for a change-of-mind return. We do not impose additional final-sale exclusions unless they are expressly disclosed for the actual product before purchase and permitted by law. If an item was opened to discover a fault, contact us for assessment; ordinary return conditions do not remove statutory remedies.

Business days and help

Business days exclude weekends and applicable public holidays. For return, exchange or refund questions, use support@bushbalmqvx.shop or visit our Contact page.