Shipping policy

Last updated: October 9, 2026. This policy applies to shopping at bushbalmqvx.shop, operated under the store name bushbalmqvx.

Delivery area and cost

We offer free Standard Shipping to Canada, including all 13 provinces and territories, without an order-value threshold. We currently do not offer shipping outside Canada. Available delivery options and any applicable taxes are shown at checkout before you place your order.

Processing and delivery estimates

Order processing normally takes 1–2 business days. After dispatch, standard transit is estimated at approximately 4–6 business days. The normal combined estimate is approximately 5–8 business days from processing through delivery; these are two stages, not three separate waiting periods. Business days exclude weekends and applicable public holidays. Estimates are not guaranteed arrival dates. Remote destinations, severe weather, carrier disruptions and peak periods can affect transit.

Tracking your parcel

Once your order is dispatched, use the shipping confirmation and its tracking details to follow your parcel when tracking is available. Tracking may take time to update after a label is created or after the first carrier scan. If you cannot find the confirmation, check your email spam folder and contact support@bushbalmqvx.shop with your order number.

Address changes and cancellations

Check the recipient, street address, apartment or unit, postal code and contact information before checkout. Contact us as soon as possible if you need to correct an address, change an order or request cancellation. We will check its fulfillment status. Changes cannot be guaranteed once packing or dispatch has begun; do not assume that sending a request automatically changes the order.

Delayed, missing, damaged or misdelivered orders

If tracking is delayed, shows delivery you cannot locate, or your parcel arrives damaged, contact us with your order number and tracking information. Check delivery notes and the immediate delivery area if safe to do so. Keep the packaging and provide photos for damage or missing-item reports. We will investigate with the fulfillment or delivery provider and explain the appropriate next step, including a replacement or refund where warranted. Your applicable consumer rights remain available.

Questions and returns

Delivery enquiries go to support@bushbalmqvx.shop. For returns and exchanges, read our Refund Policy. Approved eligible return shipping is paid by us; do not send a parcel back without instructions.